MyDogPics FAQ: orders, photos, sizes and shipping

MyDogPics is an online shop for US customers that prints custom dog gifts from one photo of your own dog: pajamas, t-shirts, hoodies, sweatshirts, socks, blankets, pillows, mugs, ornaments, portraits and memorial keepsakes. Each item is made to order and shipped to a US address with USPS tracking. The dog shown on a listing is only an example; browse every collection.

Open a product, choose its options (and a size, for anything you wear), upload your photo on the product page and check out; each product page shows its price. We then check the photo, prepare the artwork, print and ship with USPS tracking, and how it works covers each step.

Yes, if you email support@mydogpics.com within 12 hours of ordering and the order has not gone to print. That covers a new photo, a different option or size, a corrected address or a cancellation. Once printing starts, the item is being made for you alone, so it can no longer be changed.

Pick one where your dog faces the camera in soft daylight, the eyes and nose are sharp, and both ears, the top of the head and the chin are in frame. Upload the original file from your phone rather than a screenshot or a picture saved from a chat app. The photo guide puts good and weak examples side by side.

Natural tones such as fur colors, cream and brown stay close, while neon and very saturated colors print softer. A screen makes color from light and print makes it from ink, so a slight difference is normal and is not a print defect.

Colors that are clearly wrong compared with the file you uploaded are covered within 30 days of delivery. See why printed colors look different from your screen.

No, there is no proof, mockup or preview step. Every upload is checked instead; when one lacks the size, light or sharpness to print well, we write to you for a different photo before printing.

Yes, on designs made for several dogs, and each of those product pages shows how many dogs it takes. Send a separate photo for each dog, one dog per picture, with similar light and distance so the faces print at a matching size. Browse multi-dog designs.

Yes, if it is sharp enough to print well. Older photos are often small or scanned from paper prints, so send the best original you have, and we email you before printing if it will not work. Dog memorial gifts gathers keepsakes for a dog you have lost.

Sizes depend on the product and are listed on each product page, with a size chart for anything you wear. A wrong size chosen at checkout is not covered by returns, but if you email us within 12 hours of ordering and before printing, the size can still be changed.

Each product page lists the material of that item. Our pajamas are 100% polyester satin or a 95% polyester, 5% spandex stretch knit, because their dye sublimation print bonds into polyester fibers and leaves no layer on top to crack or peel. The guide to cotton versus polyester pajamas explains the trade-off.

To US addresses only, with free US shipping on every order. Every parcel travels by USPS with tracking.

Each order is made after checkout and then shipped with USPS tracking. The current production and delivery times are kept on the shipping page. Check them before ordering for a birthday, Christmas or any other date that matters.

Email support@mydogpics.com within 30 days of delivery. A print defect, damage in transit, the wrong item or an order that does not match what you ordered is remade or refunded, whichever you prefer, and refunds go back to the original payment method. See returns, remakes and refunds.

No. Each item is personalized for one customer, so change-of-mind returns are not accepted. Also outside the policy: problems caused by the uploaded photo itself (low resolution, blur, heavy filters or poor light), a wrong size chosen at checkout and normal wear after use.

We use it to make your order. It is kept for 12 months after the order and then deleted, and you can have it deleted sooner at any time by emailing support@mydogpics.com; the privacy policy has the details.

Card payments are handled by our payment provider, and MyDogPics never sees or stores your full card number. If a charge looks wrong, email support@mydogpics.com with the order number and we reply within 24 hours.