What to include so we can help on the first reply
- About an existing order: your order number (it is in your confirmation email, in the format #1234) and what you need — change an address, change a photo, cancel, or report a problem.
- Something wrong with what arrived: your order number plus one photo of the whole item and one close-up of the problem. See returns, remakes and refunds.
- Before you order: which product you are looking at, and your photo if you want us to tell you whether it will print well. We will tell you honestly if it will not.
- Delete my photo: your order number and the email address you ordered with. See the privacy policy.
Response times
We answer within 24 hours. Emails that arrive over a weekend or a US public holiday are answered on the next business day. If you have not heard from us in 48 hours, check your spam folder and then email again — occasionally a reply with an image attached gets filtered.
Before you email
These answer most questions faster than we can:
- How it works — what happens between your upload and the delivery.
- Photo guide — which photo prints well and which does not.
- Shipping — cost, timing and tracking.
- Returns, remakes and refunds — what is covered and how to claim.
- FAQ — everything else.
Wholesale, press and partnerships
Use the same address, [email protected], and say what you are asking about in the subject line.